Terms and conditions

1. The scope of application
The following General Terms and Conditions of Sale ("GTC") shall apply exclusively to all our deliveries and services. General Terms and Conditions of Business of the customer that are contrary to or deviate from these GTC shall not be recognized unless we have expressly agreed to them in writing in individual cases.

2. Offers, conclusion of the contract

2.1 Unless otherwise agreed, our offers are subject to change, in particular with regard to the price.

2.2 By ordering the desired goods through the Internet by selecting and sending the information to be filled in completely in the order form, the customer submits a binding offer to conclude a sales contract with us. The customer is bound to his order for two days beginning with the dispatch of the order.

2.3 We will confirm the receipt of the customer's order immediately by e-mail ("order confirmation"). Subject to any express declaration to the contrary, this order confirmation does not constitute acceptance of the offer by us, but is only intended to inform the Customer that his order has been received by us.

2.4 A purchase contract with us will only be concluded if we accept the order within two days in a further communication to the customer in text form (e.g. letter, fax, e-mail) or by delivering the ordered goods.

3. Right of return

3.1 The customer may return the goods as a whole or individual items within 10 days of receipt to the supplier commissioned by us to deliver the goods.

3.2 A condition is that the respective articles are in unused and undamaged condition. The goods must be in their original packaging.

3.3 The goods will be returned to our supplier at the customer's expense and risk. We will inform the customer of the name and address of the supplier at the latest when the contract is concluded. The customer can use our return form to return the goods.

3.4 If the customer makes use of his right to return the goods in accordance with section 4.1 of these GTC, we shall reimburse the customer for the purchase price already paid for the returned goods. Possible shipping costs will not be refunded.

4. . Payment date of the purchase price, terms of payment

4.1 The purchase price and any shipping costs will take place at the time the contract is concluded.

4.2 The customer will be informed of the possible payment methods when placing his order. Payment shall be made by credit card payment or invoice for payment within 10 days without deduction.


5. Delivery, unsuccessful delivery, force major

5.1 Deliveries are only possible within Switzerland and Liechtenstein.

5.2 If a delivery to the customer is not possible for reasons for which the customer is responsible, in particular because the customer cannot be found at the delivery address given, although the delivery date was announced with a reasonable period of notice, the customer shall bear the costs of the unsuccessful delivery.

5.3 Delays in delivery due to force majeure and other difficulties occurring with us or our suppliers, e.g. legal strikes or lock-outs, fire, war, etc., which temporarily prevent us from delivering the object of purchase on the binding or non-binding agreed date through no fault of our own or attributable to us, shall extend these dates by the duration of the disturbances in performance caused by these circumstances. If a corresponding disruption leads to a delay in performance of more than six weeks, both parties may withdraw from the contract. If delivery and performance become permanently impossible or unreasonable due to such a disruption, we will inform the customer immediately and any payments already made will be refunded immediately. In such a case we shall be finally released from our obligation to perform. Legal rights of cancellation remain unaffected.

6. Liability

6.1 We are liable without limitation for intent and gross negligence. In the event of a slightly negligent breach of a major obligation or an accessory obligation, the breach of which endangers the achievement of the purpose of the contract or the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer could rely ("essential accessory obligation"), our liability shall be limited to foreseeable damages typical for the contract. We shall not be liable for the slightly negligent breach of contractual secondary obligations which are not essential secondary obligations.

6.2 This shall not affect liability in the event of fraudulent concealment of defects or the assumption of a guarantee of quality as well as liability for claims based on the Product liability law and for damages resulting from injury to life, body or health. This does not imply a change in the burden of proof to the disadvantage of the customer.

Hi-Trade AG
Gültig ab 01.11.2020